Last updated June 8, 2026
This Privacy Policy explains how FixMyCredit.ca (“we”, “us”) collects, uses, and protects your personal information. FixMyCredit.ca is a free service that connects Canadians with trusted debt specialists – we are not a lender and we do not offer loans.
This privacy policy covers fixmycredit.ca only. Any specialist you choose to work with collects and protects your information under their own privacy policy, which they will present to you directly.
Information We Collect
- Information you give us – such as your name, email, phone number, province, and a brief description of your credit or debt situation when you submit a request.
- Information collected automatically – such as your IP address, browser type, device, and pages visited, through cookies and analytics tools.
We will never ask you for your banking login or account passwords. The specialist you are matched with will contact you directly for anything further.
How We Use Your Information
- To connect you with a trusted debt specialist suited to your situation.
- To respond to your questions and requests.
- To operate, maintain, and improve our website.
- To meet legal and regulatory obligations.
How We Share Information
We share the details you submit with the trusted partner or debt specialist we connect you with so they can help you. We may also use service providers (for example, website hosting and analytics) who process data on our behalf. We may disclose information where required by law. We do not sell your personal information.
Cookies & Analytics
We use cookies and analytics services (such as Google Analytics) to understand how visitors use our site and to improve it. You can control cookies through your browser settings.
Data Security & Retention
We take reasonable steps to protect your information and keep it only as long as needed for the purposes described above or as required by law.
Your Choices
- Analytics cookies: you can block or clear cookies in your browser at any time; the site works fine without them.
- Form data: you can ask us to delete the details you submitted at any point before or after a referral is made.
- Marketing: we don’t run our own email marketing; any communications you receive from a specialist are governed by their privacy policy, and you can opt out with them directly.
- Withdrawing consent: tell us at any time and we’ll stop processing your information, subject to any legal retention requirements.
Where to Learn More or Complain
If you believe we’ve handled your information improperly and we haven’t resolved it to your satisfaction, you can complain to the Office of the Privacy Commissioner of Canada, which oversees PIPEDA and publishes plain-language guidance on your privacy rights. This privacy policy is meant to meet both the letter and the spirit of those rules.
Your Rights
Under Canadian privacy law (PIPEDA), you may request access to or correction of your personal information, and you may withdraw your consent at any time. To do so, contact us using the details below.
Children’s Privacy
Our services are intended for adults — you must be the age of majority in your province to request a referral. We do not knowingly collect information from minors, and if we learn we have, we will delete it.
Third-Party Links
Guides on this site link to external resources such as Equifax, TransUnion and government websites. Those sites have their own privacy practices, and this privacy policy does not cover them — review their policies when you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “last updated” date above reflects the most recent changes.
Contact Us
Questions about this privacy policy? Reach us through our free credit assessment page and note your question in the comments, and we’ll respond directly.
